Return & Refund Policy

Return and Refund Policy for doonamoves

Effective Date: 1/1/2025

At doonamoves, we are committed to helping you improve your posture and well-being with our thoughtfully designed wellness products, including our signature Posture Blocks. If you are not completely satisfied with your purchase, we’re here to help.

Please read our return and refund policy carefully.

1. Returns

Eligibility for Returns:

• You have 30 days from the date of delivery to request a return.

• Items must be unused, unwashed, and in their original packaging.

• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

• Gift cards

• Discounted or clearance items (final sale)

• Digital products or downloads (if applicable)

How to Start a Return:

1. Email us at doonamoves@gmail.com with your order number and reason for the return.

2. Once approved, we will provide you with the return shipping address.

3. Pack the item securely in its original packaging and ship it back.

Note: Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at doonamoves@gmail.com with photos of the product and packaging.

We will either:

• Send a replacement at no additional cost, or

• Issue a full refund, depending on your preference.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5-10 business days.

Partial Refunds (if applicable):

• Items not in their original condition, damaged, or missing parts due to customer handling may receive a partial refund.

• Returns requested after the 30-day window may not be eligible for a refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at doonamoves@gmail.com.

5. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card company—refunds may take time to post.

3. Contact your bank—there may be processing delays.

If you’ve done all of this and still have not received your refund, please email us at doonamoves@gmail.com.

6. Return Shipping Address

Please send approved returns to:

doonamoves

226 W. Ojai Ave. PMB 303, Ste 101

Ojai, CA, 93023

Please do not send your purchase back without prior approval.

7. Contact Us

For any questions regarding returns or refunds, please contact us:

Doonamoves

Email: doonamoves@gmail.com

Phone: (805) 738-6473

We value your satisfaction and appreciate your support of doonamoves as you prioritize your posture and well-being!